No-show Policy
No-Show Policy
At the time of booking your appointment in our Cardiff or Bristol clinic you will be asked for a £45 deposit to secure your booking, this confirms your intention to proceed with the transaction. The deposit is refundable or transferable up to 24 hours prior to your appointment, this is extended to 72 hours on a Friday to cover the weekend. After the grace period the deposit will be retained by ACE as compensation for the reserved time and resources that wasn’t used. If you do not attend your appointment, again the £45 deposit will be retained by ACE.
Your payment security is a top priority for us. We utilise industry standard encryption technologies to ensure confidentiality of your payment information. Rest assured that your financial details are handled with the utmost care and comply with all relevant data protection regulations.
We believe in transparent communication and want to ensure that you fully understand our deposit policy. If you have any questions or concerns regarding our non-refundable deposit policy, please feel free to contact our customer service team. We are here to assist you.
Still have questions?
If you still have questions or concerns send us a message using the form and one of our team will get back to you.
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