Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item within 28 days of the purchase date, provided you have proof of purchase.

Key Points

Time Frame: Items must be returned within 28 days from the date of purchase.

Proof of Purchase: A valid receipt, order confirmation, or any other proof of purchase must be presented to process a return.

Condition: The item must be returned in its original condition, including all packaging, tags, and accessories. Items that have been used, damaged, or altered may not be eligible for a refund or exchange.

Refund Method: Refunds will be issued using the original payment method. If the item was a gift, the refund will be issued to the original purchaser. We aim to refund you within 14 days of receiving the returned item.

Exclusions: Certain items may be non-returnable due to hygiene reasons, personalisation (such as bespoke insoles), or other specific restrictions. Please check product details at the time of purchase.

Responsibility: returned items are your responsibility until they reach us, so make sure they are packed securely.

How to Return

In-clinic: Bring the item and proof of purchase to our clinic for a quick and easy return.

By Mail: You may return the item by mail following the instructions on our website. Please ensure the item is securely packaged to avoid damage during transit.

If you have any questions or need assistance with your return, please contact our customer service team.

How can we help?

Our team of podiatrists and technicians would be happy to discuss any ideas or problems you might have. We are currently working with partners on a personal level as well as with global brands, so get in touch and we would be happy to discuss options.

Contact information